Exchange & Replacement Policy
Exchange & Replacement Policy
Important: For hygiene and quality reasons, we do not exchange or accept opened or used perfumes. Only unopened items in original condition are eligible.
Am I eligible for an exchange?
- Item is unused and unopened.
- All original tags/labels are attached.
- Outer cover/box is included and undamaged.
- Seal is intact (no tampering).
- Exchange is raised within 3 days of delivery.
What is the exchange window?
Please initiate your request within 3 days of receiving the order. Requests after this window cannot be processed.
How do I raise an exchange?
- Contact Sharan Perfumes Support via the Help page or WhatsApp within 3 days.
- Share your Order ID, delivery date, and reason (unopened only).
- Repack the item in its original box with tags and cover.
- Ship to the address we provide. Customer pays return shipping unless we made a mistake (damaged/wrong item).
What happens after you receive my item?
Once verified, we’ll issue an exchange:
• If the new item costs less: we refund the difference.
• If it costs more: we’ll share a secure payment link for the balance.
Non-exchangeable situations
- Opened or used perfumes, even if tried once.
- Missing/detached tags or outer cover.
- Packaging that’s tampered or damaged.
- Requests made after 3 days of delivery.
If the item is damaged or wrong?
Share unboxing photos/videos within 24 hours of delivery. If approved, we’ll replace it and cover shipping.
Summary at a Glance
| Condition | Exchange? | Notes |
|---|---|---|
| Unopened, sealed, tags & cover intact, within 3 days | Yes | Eligible |
| Opened/used | No | Hygiene reasons |
| Missing tags/outer cover | No | Must be complete |
| After 3 days | No | Outside window |
| Our error (damaged/wrong) | Yes | We cover shipping |
By placing an order with Sharan Perfumes, you agree to this Exchange Policy.
In extreme cases, if we feel that the perfume is unused and we are assured of the bottle is also not opened at all, we might on case to case discuss about the refund , which would take about 10-15 days post the product being received by us.